Returns & Refunds policy

Since every item in our shop is custom-printed and fulfilled by our production partner, Printful, we can only offer returns and refunds in specific, limited circumstances. Please read this policy carefully before placing your order.

1. Damaged, Defective, or Misprinted Items

Your satisfaction is our priority. If your order arrives with a quality issue, we'll cover it.

• Policy: Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.

• How to Report: Please contact us immediately at support@faithcodes.shop and provide the following:

  • Your Order Number.

  • Photos of the defective or damaged item(s).

  • A brief description of the issue.

• Resolution: Claims that are deemed an error on our part or on our production partner’s path (Printful’s path) will be covered at our expense. We will work with you to arrange a replacement order.

2. Lost in Transit

• Policy: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will investigate the shipment with the courier and, if confirmed lost, arrange a replacement.

3. Buyer’s Remorse, Exchanges, and Sizing Issues

We generally do not offer refunds or exchanges for buyer’s remorse. This includes:

• Ordering the wrong size. We provide detailed size guides for all apparel; please review them carefully before ordering.

• Deciding you no longer want the item after it has been shipped.

• Selecting the wrong color or product variant.

Returns for size exchanges or "buyer’s remorse" are offered at the customer's expense and our discretion. If we agree to a return or exchange in these cases, you would be responsible for the cost of returning the original item and the full cost of placing a new order (including shipping) for the replacement item.

4. Goods Not Suitable for Return (Health and Hygiene)

• Sealed Goods: We cannot accept returns on sealed goods, such as face masks (if offered), which are not suitable for return due to health or hygiene reasons once they have been unsealed after delivery.

5. Returned Due to Address Issues (Wrong Address/Unclaimed)

Please double-check your shipping address when placing an order.

• Wrong Address: If the address you provided is considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for the reshipment costs once a verified, updated address has been confirmed with us.

• Unclaimed: Shipments that go unclaimed are returned to the Printful facility. You will be responsible for the reshipment costs to get the order to you.

Note: If you do not wish to pay the reshipment costs, the package will be donated to charity after 30 days. No refund will be issued for orders returned due to an insufficient or unclaimed address.

6. How to Handle a Return

Please contact us BEFORE returning any products. Our return address defaults to the Printful facility. If you send an item to any other address, you become liable for any issues with the return.

If you have any questions about this policy, please use the contact form on our website to send us a message, and we’ll respond as soon as possible.